sales@alfamenswear.co.uk

33 Westover Road 

Bournemouth, BH1 2BZ 

Tel: 01202 292895   

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© 2019 by Alfa Menswear.

SHIPPING & RETURNS

Shipping Policy, Return & Exchange Policy

SHIPPING

UK CUSTOMERS

We post orders on working days Monday - Friday, using Royal Mail. We do not post on weekends or Bank Holidays as they are not classed as working days. 

1st Signed For UK Delivery £4.99

Delivered within 2-3 working days of dispatch 

Fully tracked service 

Requires a signature

Delivered by Royal Mail

Postcode restrictions apply*

Next day UK Delivery £7.99

Orders before 2pm where this option is selected 

Applies Monday - Friday

Next working day is Monday - Thursday, Friday orders are delivered Monday

Tracked service signature required

Saturday Delivery £7.99

Orders before 4pm Friday 

This option must be selected at the check out 

Tracked service signature required

.

INTERNATIONAL CUSTOMERS

We send via Royal Mail/Parcel force in the UK which then transfers over to the postal service of the country it has been delivered to. We can provide tracking within the UK but please note that you will need to contact your postal service with the consignment number to track once the item has reached your chosen country.

 

International Signed For Delivery

Within Europe (includes Mainland Ireland) - Flat Cost £9.99 (not weight based)- Takes 5-10 working days.

Other worldwide locations - (eg. Australia, USA, Canada) Flat Cost £12.99- Takes 7-14 working days.

NEED TO RETURN YOUR ITEM?


Please return your unwanted item to us within 14 days of delivery for a refund. 

We unfortunately can not offer an exchange on the item you wish to return. 

Please take extra care when trying on your new purchase, as any items marked with make-up, fake tan, lotions, body smells, perfume smells etc will not be eligible for a refund. All items must be returned in the condition they were received, with tags still attached. 

Please notify us of your return by emailing sales@alfamenswear.co.uk, we would recommend you to obtain a tracking number for your parcel when posting back to us. Parcels which are lost in the post will not be eligible for a refund. We would advise you to keep hold of your postage receipt until your refund reaches your account. 

HOW TO RETURN YOUR ITEM

We do not offer free or prepaid returns. 

Please place a note in your parcel, with your  oder number, full name telephone number and address along with the description for the items you are returning. 

Please post your returns to:

Alfa Menswear

33 Westover Road

Bournemouth

BH1 2BZ

 

FAULTY ITEM? 

We are very sorry you have received an item which is faulty, or the incorrect item in your delivery. We will help you in rectifying this as soon as possible. 

Please email sales@alfamenswear.co.uk with the image of the item showing the fault, a description of it and your order details. We will contact you within 24 hours.

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